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Huntingdon Court Regent Street, Loughborough, LE11 5BA ★★★☆ Huntingdon Court is located in a quiet residential area of Loughborough with local shops and amenities just a short walk away. Huntingdon Court has 43 comfortable bedrooms, four lounges, two dining rooms, a delightful garden and a quiet and peaceful sensory room. Ash Tree 81 Leicester Road, Shepshed, Loughborough, LE12 9DF ★★★☆ Ash Tree is a small care residence located in Loughborough, with a capacity of six.
The service had staff who acted as `dignity leads' who promoted dignity-in-care amongst staff. The registered manager and senior care workers observed care staff to ensure they treated people with dignity and respect. We observed that staff demonstrated care and compassion in the way they supported people. A reason for this was that the provider had improved the quality of the training and support staff received about how to support people in a caring way.
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Staff knew how to identify and report concerns about people's safety using the provider's whistleblowing procedures. Care staff and non-care staff, for example cleaners, knew how to identify and report concerns about people’s safety. Staff were suitably deployed to be able to meet the needs of people using the service.
My father lived and was loved at Charnwood Oaks for almost two years, following a lengthy stay in hospital which rendered him disabled and unable to care for himself at home. Staff quickly reassured him and made him feel safe, and established a warm, fun and caring rapport. He loved their company and I would say that he was happier there for those two years than he had been for a long time previously. He enjoyed trips out, even though these were difficult to manage, his being wheelchair bound. The family get togethers, such as the Christmas party and the annual bonfire night and garden party were wonderful occasions when families joined in.
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The building was in need of some maintenance and improvement. Redecoration was required and flooring in some areas needed to be replaced. People who used the service told us they got on well with staff. Click the title bar on any of the report introductions below to read the full entry. If there is a PDF icon, click it to download the full report.
During the last inspection the provider was found not to be meeting four regulations. We asked the provider to implement changes to ensure that they met the regulations. At this inspection we found that the necessary action had been completed and improvements had been made. The Willows Care Home ia a purpose built, two storey care home providing accommodation for up to 60 people who require personal or nursing care. The provider had taken steps to promote staff awareness and practice of dignity-in-care.
Thorpe House Nursing Home
It is registered to accommodate up to 25 people, there were 17 people using the service on the day of our inspection. Charnwood Hall provides care for up to 25 older people and at the time of our inspection there were 19 people using the service. This manager was in the process of submitting her registered manager’s application to the Care Quality Commission. A care home’s CQC rating can tell you whether its service is deemed to be outstanding, good, requires improvement or is inadequate. This guide explains more about the role of the CQC, how they inspect and rate care homes, and how these ratings can help you to compare services and make choices about care.
Charnwood Oaks is a nursing home that provides accommodation for up to 84 people who require nursing or personal care. At the time of our inspection 84 people were using the service. Charnwood Oaks consists of four care units each with accommodation and communal areas. People’s needs were assessed and care and support was planned and delivered in line with their individual care plans. Care plans considered all aspects of the person's circumstances and were centred on them as an individual.
Staff interactions with people while generally positive were task focused and people did not feel that they were listened to. People were not supported to engage in activities or follow their interests. People were not always supported to make decisions about the care they received. The provider had considered their responsibility to meet the requirements of the Mental Capacity Act and Deprivation of Liberty Safeguards . The registered manager was aware of their responsibility to report events that occurred within the service to CQC and external agencies. People were supported in line with the requirements of the Mental Capacity Act.
If you are looking for care, if you think a family member needs support, or if you want to know what services are available for carers, find the information you need in the pages below. A practical guide to living with dementia in Leicester, Leicestershire and Rutland. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 16 July 2016. Improvements had been made to ensure that staff received appropriate training. Ratings are provided by Care Quality Commission and reflects the most recent report for this care home, which was published on 21 October 2017. Contact providers directly, or request availability from multiple providers at once.
We saw people receiving care and support and observed the staff respecting people's dignity at all times. The service had procedures for reporting of accidents and injuries. We saw that reports were reviewed and analysed and that action had been taken to reduce the risk of the same type of accident occurring again. The registered manager regularly sought the views of people who used the service and their relatives.
There is also Tesco Express which is a 9 minute walk away. The Dementia Friendly Leicestershire guide explores all aspects of living with dementia. This guide will help you find Dementia support available to you locally, in addition to helping you to better understand the condition, and how best to support those affected. If you want to see the evidence supporting our summary please read the full report. You can see at the end of this report the action we have asked them to take.
Risks were assessed and managed to protect people from harm. See CQC's page explaining ratings for more details about ratings and inspection practices of care homes in England. – the service is performing badly and we've taken enforcement action against the provider of the service.
For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them. – the service isn't performing as well as it should and we have told the service how it must improve. For more details - staff are happy to answer any of your questions about care. A person who used the service told us, "I don't know staff names. I'd prefer to know their names." A relative told us that they knew the names of senior staff but not other staff. When we spoke with a group of five staff, three told us that they'd prefer to wear name badges.
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