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People’s needs had been assessed and care plans had been put in place for staff to follow to ensure that their needs were met. Records were not always detailed to reflect the support that people had received. People told us they felt safe but there were not enough staff to meet people’s needs. There was a recruitment policy in place which the registered manager followed. Pre-employment checks were carried out before staff commenced work at the service. Charnwood Hall provides nursing and residential care for older people.
Staff told us they regularly read people's care plans to ensure they understood people's changing needs. The people who used the service were registered with a GP surgery. The provider had arranged regular GP visits so that people's health could be checked. The service was organised into near four sections each with a team leader and a senior care worker.
What people are saying about Charnwood Oaks Nursing Home
It is situated in the town of Loughborough close to the edge of Charnwood Forest. The property, an old coaching inn, has both single and double bedrooms some of which have ensuite facilities... Thorpe House Nursing Home Knighthorpe Road, Loughborough, LE11 4JS ★★★☆ Thorpe House Nursing Home is a registered care service providing care for up to 50 older people. It is situated on the outskirts of Loughborough, Leicestershire and can be reached by private and public transport.
We found the provider ensured all such equipment was regularly serviced and maintained in accordance with the manufactures recommendations. People using the service and relatives told us they thought the care and support delivered was supportive and met people's care needs. They also told us that care was planned and delivered with their involvement and consent. We found the environment to be busy but the staff were in control and did not appear to be overwhelmed whilst carrying out their duties. During this inspection we found that people did not always have their care delivered as planned. Whilst some improvements had been made, the lack of appropriate planning and delivery did not ensure people’s safety and welfare.
Specialisms / services
Huntingdon Court Regent Street, Loughborough, LE11 5BA ★★★☆ Huntingdon Court is located in a quiet residential area of Loughborough with local shops and amenities just a short walk away. Huntingdon Court has 43 comfortable bedrooms, four lounges, two dining rooms, a delightful garden and a quiet and peaceful sensory room. Ash Tree 81 Leicester Road, Shepshed, Loughborough, LE12 9DF ★★★☆ Ash Tree is a small care residence located in Loughborough, with a capacity of six.
The provider had effective procedures for monitoring the quality of the service and took action to make improvements in areas identified by them as requiring improvement. People’s care plans were focused on their individual needs. People were supported to maintain their independence and were supported to follow their hobbies and interests. An activities coordinator and care staff organised a range of social activities for people to participate in and people were supported with their interests and hobbies. People using the service and their relatives knew how to raise concerns and their views were acted upon. The service was last inspected on 14, 15 April and 3 May 2016.
CQC Rating for Charnwood Hall Nursing Home
It is registered to accommodate up to 25 people, there were 19 people using the service on the day of our inspection. Systems were in place to monitor the health and wellbeing of people who used the service. People’s health needs were met and when necessary, outside health professionals were contacted for support. The provider took action to reduce the instances of people’s privacy being disturbed by other people walking into their rooms. The majority of permanent staff we saw demonstrated care and compassion in the way they supported people.
People were not supported to follow their interests and engage in activities that they enjoyed and were meaningful to them. We rated it Good in Effective and Requiring Improvement in Safe, Caring, Responsive and Well-Led. At this inspection we found that most of the required improvements had been made. Compare local providers based on price, rating, specialisms, and more. "Thank you for finding me quality care home options for my Mother. I was able to focus 100% of my time on her last days as opposed to not knowing where to start looking for care."
Services offered at Charnwood Hall Nursing Home
Some people told us they would like more opportunities to take part in activities in the home. Not all staff were aware of how to report concerns about people’s safety and how to report and escalate issues and incidents if required. If you are considering a move to a residential care home, either for yourself or on behalf of someone else, this can sometimes seem daunting.
We observed effective communication and good relationships between the staff on duty and the people living in the home. Staff made sure they gave individual time to those people who needed this. No person in the home was subject to Deprivation of Liberty Safeguards . People could leave the home if they wished, and there was no evidence that any restraint was being used.
The home is just a five-minute walk from Shepshed town centre. The home provides residential care for people who need suppo... Marwood Residential Home 57 Ashby Road Central, Shepshed, Loughborough, LE12 9BS ★★★☆ Marwood Residential Home is a registered care service providing care and support for up to 24 older people. It is situated on the outskirts of Shepshed and can be reached by private and public transport. There is a large car park to the front of the home, which visitors can use. Longcliffe Nursing Home 300 Nanpantan Road, Nanpantan, Loughborough, LE11 3YE ★★★☆ Longcliffe Nursing Home is a registered care service providing care and support for up to 42 older people.
We found a similar lapse at a previous inspection after which we were told that new coded locks would be fitted to storage rooms, but they hadn’t been fitted. We saw a door to a stairwell being held ajar by equipment in an area where people using the service were not supervised. Staff acted after we had brought these matters to their attention. We checked to see that the equipment provided for the benefit of people using the service was fit for purpose and appropriately maintained.
We spoke with seven people who used the service, one visitor to the service, seven members of staff and two visiting health professionals. We also reviewed six care records, six daily monitoring records, five staff files and four staff training records. Some people who used the service at times displayed challenging behaviour. We heard people repeatedly asking the same questions, often in a very loud tone, over prolonged periods of time. A relative described the situation as "pandemonium." The registered manager described it as "chaotic".
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